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AURAFUME VENTURES PVT LTD ("we" and "us") is the operator of https://www.aurafume.com. By placing an order through this website, you agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy, and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for the shipping cost to the customer.
3.1 Non-returnable Products
Products once ordered and shipped cannot be returned or refunded under any circumstances due to the nature of the product. Please be sure before placing the order.
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 3 - 7 days. In some cases, it may take up to two weeks depending upon circumstances.
4.2 Transit Time Internationally
Generally, orders shipped nationally are in transit for 4-12 days. This varies greatly depending on the delivery region. We try and ship the product to make it reach you in the shortest duration and at the most competitive cost.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates Monday - Saturday during standard business hours, except on national and regional holidays when the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 Items Out of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link or number from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you find a parcel is damaged in transit, please reject the parcel from the courier, if possible, and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for next steps.
7.1 GST
GST has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to AURAFUME VENTURES PVT LTD at the customer's expense, and the customer will receive a refund for the value of the goods paid, minus the cost of return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9.1 Process for Parcel Damaged in Transit
We will process a replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for Parcel Lost in Transit
We will process a replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service inquiries, please email us at info.aurafume@gmail.com.
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